MY STORY

Hello! I'm Meet Patel, a Technical Support Specialist with a passion for solving complex technical puzzles. I bring over 2 years of experience as a Retail Store Supervisor, coupled with a unique background in Remote Technical Support.

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As a Technical Support Specialist, I excel in various critical areas essential for providing top-notch assistance. My expertise includes adeptness in remote support, ensuring seamless troubleshooting and guidance. I am proficient in configuring networks, ensuring smooth connectivity and optimal performance. Utilizing ticketing systems and maintaining thorough documentation, I ensure efficient issue tracking and resolution. Moreover, I prioritize end-user training, empowering individuals to navigate technical challenges effectively. My proficiency extends to customer relationship management (CRM), ensuring positive interactions and satisfaction.

My journey includes a Diploma in Computer System Technician - Software Support from Mohawk College and a Bachelor's in Computer Engineering from LDRP - ITR. Additionally, I've earned certifications in Microsoft Azure Data Fundamentals and Azure AI Fundamentals, further enhancing my technical expertise. With a comprehensive skill set in Microsoft Office 365, Remote Desktop, TeamViewer, Zendesk, Git, and more, I am equipped to handle diverse technological environments, spanning Microsoft Windows, macOS, Linux, and Microsoft SQL Server. Additionally, my familiarity with virtualization software such as VMWare and collaboration tools like Zoom, Slack, Teams further enhances my ability to deliver exceptional technical support.

Beyond my professional credentials, I possess a knack for tackling challenges with focus and precision, whether it's solving a Rubik's Cube or troubleshooting technical issues. My attention to detail and analytical skillset enables me to resolve the most complex problems efficiently.

Summing up, I bring a robust skill set to the table, encompassing proficiency in programming languages like Java, C#, and Python, as well as expertise in network operating systems and virtualization. What sets me apart is my dedication to delivering unparalleled customer service, paired with a proactive approach to learning and problem-solving. I'm eager to leverage my skills and experience in a technical support role where I can make a meaningful impact and continue to grow professionally. If you're seeking a dynamic and results-driven Technical Support Specialist, I'm ready to rise to the challenge.