WORK EXPERIENCE

RETAIL STORE SUPERVISOR | CIRCLE K

July 2021 - Current

• Trained people from different backgrounds on how to use strong communication skills in a way which can be useful throughout the job such as dealing with upset customers.
• Executed 200(+) daily transactions by delivering best-in-class customer service which resulted in $20,000(+) daily sales.

ADVISOR II, TECHNICAL SUPPORT | CONCENTRIX

Dec 2020 - July 2021

Solved 2000(+) technical issues by actively listening to customer difficulties, identifying the root-cause, and helping them based on their skillset, contributing to a 5% increase in profit.
Trained 5(+) advisors with new tools & troubleshooting techniques which improved their overall performance by 15%.

IOS APPLICATION DEVELOPMENT - TRAINEE | AGILE ACADEMY

May 2018 - Dec 2018

Developed an iOS dictionary application using Swift to help with the pronunciations and synonyms of 200(+) words.
Implemented application using GUI controls such as UIButton, and UISearchBar which resulted in user-friendly interface.

Work Experience: List

EXTRACURRICULAR

MICROSOFT CERTIFIED: AZURE DATA FUNDAMENTALS

Dec 2021

MICROSOFT CERTIFIED: AZURE AI FUNDAMENTALS

Sep 2021

Work Experience: List